Our Support Sets Us Apart
Having the best solutions for your business is important but without exceptional service and outstanding support you're leaving a lot to chance. When you have nagging questions or things go awry, Fonality's experienced technical support team is standing by help.
Included in Your Fonality Phone System Purchase
- Free Remote Installation Support
- 24/7 Emergency Support via Phone or Web*
- Unlimited Phone and Email support*
- Four-hour guaranteed SLA for ticketed requests*
- Proactive Monitoring and Maintenance 24/7*
- Dell Warranty Parts Direct on your behalf*
- Complete online knowledge base
* Hardware warranty and software support is included (1 - 3 years) with each Dell Fonality Phones System. Optional extended warranty also available for purchase.
With All the Benefits of Dell’s Warranty Services
Your Fonality Business Phone System comes with Dell’s next-business day onsite warranty services (connectivity cards excluded) and 24/7 phone and email support provided by Fonality. If you purchase the Dell OptiPlex solution, your phone system comes with a full 1 year hardware warranty and software support, while if you purchase the Dell PowerEdge solution, you get 3 full years. You also have the option of purchasing extended warranties for up to 5 years of coverage.
Free Remote Installation
As a new customer you also receive a free remote installation appointment to help you set up your Fonality Business Phone System. Our install technicians will work with you to ensure that your Fonality Business Phone System is installed correctly and that you can place and receive calls. We even provide basic training on your phone system so you are comfortable administering it on your own.
Fonality Support…teaching customers how to fish everyday
The Fonality solution gives business owners total control, in real-time, of their business phone system. This is revolutionary! Gone are the days waiting for your phone technician to come onsite, at $150 an hour, at their leisure, to make a change to *your* phone system. You can easily do it yourself, on your schedule.
Sound daunting? It isn’t. We ship a QuickStart Guide and User Manual with every phone system. We have “roll-over” help for most items in the Admin Panel explaining what each one is in-depth. We walk you through setting up your phone system during your install. We have an online knowledgebase with hundreds of walkthroughs and guides. And don’t forget our renowned support department, staffed with highly trained technicians, will help you with anything you might need.
If you are still uncomfortable with a self-install, your Dell sales representative can schedule a third party installer to come on-site and perform the installation for you.
So what are you waiting for? The Fonality Business Phone System sold exclusively by Dell is priced right, fully supported at no additional cost, and gives you the power to make immediate changes to your business phone system.
If you have more questions regarding support, warranties, or the Fonality Business Phone System, please contact your local Dell representative.
* For further details please reference the Fonality Business Phone System Support Agreement.
For Fonality Support please call 1-866-366-2548